What is the exchange policy at Sanaulla Store?

At Sanaulla Store, we have a very accommodating exchange policy, and customers are welcome to exchange products if they are not satisfied with the product they have received. 

However, certain conditions apply:

• 1. Any complaints made after the 14-day time period will not be entertained for an exchange or return.
• 2. Unwashed, unworn, wrong, or defective items may be exchanged within the same brand (depending upon stock availability) within 14 days from the date of delivery.
• 3. Any product that is 'Stitched' for the customer will NOT be entertained for exchange or return.
• 4. Similarly, any unstitched product purchased from Sanaulla will not be open for any claims or exchanges if the customer has already had it stitched, even in the case of missing pieces.
• 5. Courier charges, local or international, are not eligible for refund or store credit. Only the suit price will be added to the wallet upon return.
  
• 6. Sanaulla will not accept exchanges for any item that has been washed, dried, damaged, or stained in any way. This includes items that have been damaged or shrunk in a dryer. Sanaulla is not responsible for bleeding, damage to print, or fading of colors due to washing.
• 7. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
• 8. Product add-ons (matching trousers/dupatta) are not eligible for exchange.
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Sanaulla has the full right to update the exchange policy without any prior notice.

For refunds, please check our refund policy here REFUND POLICY